The global Self-Service Technology Market is growing rapidly. Self-service machines like ATMs have become an essential part of easy banking, and kiosks are imperative in the sales and marketing of various products ranging from supermarkets to real estate. These machines are deployed to create a better consumer experience so as they genuinely engage with a brand.

 Especially, kiosks can help in bringing the 21st-century experience for customers, boosting sales. These machines can also deliver more seamless checkout experiences, providing ample information on products and services and enabling customers to order, book, and pay directly. Resultantly, self-service machines find increasing deployments by all majoring sectors worldwide.

The wide uptake of self-service machines is one of the key forces driving market growth globally. According to Market Research Future (MRFR), The Self-Service Technology market industry is projected to grow from USD 33.7 billion in 2022 to USD 73.8 billion by 2030, exhibiting a compound annual growth rate (CAGR) of 11.87% during the forecast period (2022 - 2030). 

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Key Players:

Key companies in the Self-Service Technology market includes,

• IBM Corporations (US)
• Azkoyen Group (Spain)
• Crane Co. (US)
• Dendrite (US)
• Glory Ltd (Japan)
• NCR (US)
• Kiosk Information Systems (US)

Self-Service Technology Market – Segments

The self-service technology market analysis is segmented into machine type, interface, application, and region. The machine type segment is sub-segmented into ATMs, kiosks, vending machines, and others. The sub-segment ATM is further bifurcated into on-site ATM, off-site ATM, white label ATM, brown label ATM, smart ATM, and others.  

The sub-segment kiosk is further bifurcated into photo kiosk, ticketing kiosk, information kiosk, check-in kiosk, employment kiosk, and others. The sub-segment vending machine is further bifurcated into candy vending machines, beverage vending machines, snack vending machines, and others.

The interface segment is sub-segmented into telephone/IVR, online/Internet, interactive kiosk, and video/CD. The application segment is sub-segmented into retail, banking, healthcare, food & beverage, transportation, entertainment, security & surveillance, and others.

Global Self-Service Technology Market – Regional Analysis

North America dominates the global self-service technology market. Advancements in technologies and inclination towards deploying self-service machines due to workforce shortages are major driving forces behind the vast market demand.  Besides, the presence of well-established infrastructures and technology providers in the region impacts the market growth positively. 

The self-service technology market in Europe is expected to witness rapid growth over the forecast period. Factors such as the burgeoning BFSI, healthcare sector, and travel industry improving economic conditions in the region are supporting the market growth considerably. Enterprises in the region are taking a high interest in targeting self-service technology to meet changing customer requirements.

The Asia Pacific self-service technology market is expected to grow at the fastest rate. Burgeoning businesses in retail and telecommunication sectors help the market increase, allowing increasing self-service machines' deployments. Additionally, other burgeoning industries such as BFSI, media & entertainment, travel, and healthcare provide impetus to the market growth. 

Self-Service Technology Market – Competitive Analysis 

The self-service technology market appears fiercely competitive, with several well-established players forming a competitive landscape. Well-established players incorporate collaboration, mergers & acquisitions, product/technology launch, and expansion to maintain their position in this market. 

They make substantial investments to drive R&D activities and expansion. Growth in terms of technologies and product innovations are transpired in the market. Market players strive to offer standard and custom-designed technologies that can provide superior performance and offer long-term service for demanding buyers.

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Self-Service Technology Industry Developments:

January (2023): IBM announces the launch of its new Watson Assistant for Self-Service, which uses artificial intelligence to provide customers with more personalized and helpful support.

February (2023): Amazon opens its first cashierless Amazon Go store in Seattle, Washington. The store uses a combination of sensors and cameras to track customers as they shop, and automatically charges their Amazon accounts when they leave.

March (2023): Microsoft releases its new Azure Digital Twins platform, which allows businesses to create digital replicas of their physical assets. This can be used to improve self-service by providing customers with real-time information about products and services.

April (2023): Google launches its new Contact Center AI platform, which uses machine learning to automate customer service tasks. This can free up human agents to focus on more complex issues, and improve the overall self-service experience.

May (2023): NCR unveils its new Self-Service Accelerator platform, which helps businesses to deploy self-service solutions more quickly and easily. The platform includes a library of pre-built modules, as well as tools for customization and integration.

June (2023): Fujitsu announces the launch of its new KioskONE platform, which provides a single solution for self-service applications. The platform includes a range of features, such as facial recognition, touch-screen displays, and cloud-based management.

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About Market Research Future (MRFR):

Market Research Future (MRFR) is a global market research company that takes pride in its services, offering a complete and accurate analysis with regard to diverse markets and consumers worldwide. MRFR’s approach combines the proprietary information with various data sources to give an extensive understanding to the client about the latest key developments, expected events and also about what action to take based on these aspects.

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